Dealing with Difficult People
by Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo
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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
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Book Details
ISBN:
9781633696082
EAN:
1633696081
Binding:
Paperback
Pages:
160
Authors:
Harvard Business Review , Tony Schwartz , Mark Gerzon , Holly Weeks , Amy Gallo
Publisher:
Harvard Business Review Press
